We take your concerns very seriously, and we strive to give you the best service possible. However, if we have failed to do that, please follow this procedure:
- Call or visit our pharmacy and make your concern known to the pharmacist.
- The supervising pharmacist will attempt to resolve your grievance.
- If a resolution cannot be agreed upon, the grievance will be forwarded to the consumer advocate representative.
- You are entitled to a written copy of the resolution upon request.
If you would like to file a complaint, please fill out our complaint form.
If you have any questions about this process, please ask your pharmacist or our consumer advocacy representative for more information. You can contact your Vivo Health consumer advocacy representative at firstname.lastname@example.org.