VIVO Health Pharmacy is migrating to a new electronic health record and pharmacy operating system, Epic, on November 1, 2025. This is part of a Northwell Health initiative designed to create a more seamless and connected healthcare experience for you. This will enable your pharmacy records to be part of a single, secure health record system which allows all your Northwell providers and the VIVO team to work together more effectively on your behalf.
Note: All VIVO Health Pharmacy sites will be closed on Friday, October 31, from 4pm through Sunday, November 2, to transition to the new system. VIVO will reopen for normal business hours on Monday, November 3. The VIVO team will be available by phone for urgent patient needs during this time.
Will my prescription information be transferred to the new system?
All medication profiles and prescription information, including refills, will be transferred to Epic.
Will my personal information be transferred into the new system?
All personal information will be transferred to Epic, except your encrypted payment information. The VIVO Health Pharmacy team will need to update your stored payment information on or after November 3. You can proactively reach out to the pharmacy after November 3 to provide the team with your payment information for it to be tokenized and stored into the new system.
Will I still be able to refill my prescriptions online?
Yes. MyNorthwell (Northwell’s instance of Epic MyChart) will replace vivorefills.com. You can download the MyNorthwell App on the Apple App or Google Play stores. You can also add Northwell as an organization in the Epic MyChart App you may be using for other healthcare providers. For more information go to Northwell.edu/MyNorthwell.
Can I still text the VIVO pharmacy team?
No. You will no longer be able to text the VIVO team, but you can direct message them through the MyNorthwell App. Within MyNorthwell, you will be able opt-in for push notifications and reminders to assist with medication refills.
