Electronic Health Record Migration

VIVO Health Pharmacy migrated to a new electronic health record and pharmacy operating system, Epic, on November 1, 2025. This is part of a Northwell Health initiative designed to create a more seamless and connected healthcare experience for you. This will enable your pharmacy records to be part of a single, secure health record system, which allows all your Northwell providers and the VIVO team to work together more effectively on your behalf. See FAQs.

For Patients

New to Vivo Health Pharmacy?

You're only a few steps away from a personalized pharmacy experience.

To get started, choose one of the quick steps below.

  • Ask your doctor to send your prescription to Vivo Health Pharmacy.

    When your doctor asks where you'd like your prescriptions sent, request Vivo Health Pharmacy. Find the location most convenient to you.

  • Transfer your existing prescriptions.

    Transfer your prescriptions by calling Vivo Health Pharmacy. We will work with your current pharmacy and provider to ensure a seamless transition. Visit our locations page to get started.

Refill Your Prescriptions

Patients can now manage their prescriptions through MyNorthwell (Northwell’s instance of Epic MyChart).

 

 

Northwell Health Employee Benefits

Access your pharmacy benefits through the Vivo Health Pharmacy Benefits Manager (PBM).

Find Specialized Support

Our pharmacists are trained in the treatment of a wide range of conditions and specialties. Explore below to find out how our team members can help you.

Let us know how we're doing.

Give feedback

Patients receiving specialty medications may reach out to Accreditation Commission for Health Care (ACHC) at (855) 937-2242 or Utilization Review Accreditation Commission (URAC) at (202) 216-9010 to file a complaint.

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