By providing your telephone number or otherwise providing your consent, you are agreeing to receive recurring autodialed (automated or messages sent using other computer assisted technology) text messages from or on behalf of Northwell Health, Inc. and its subsidiaries and affiliated hospitals, facilities, physicians, providers, ancillary providers and companies (collectively, “Northwell,” “we,” “us” or “our”). Such text messages may be related to your relationship with Northwell Health’s Vivo Health Pharmacy business lines, including updates related to your prescriptions, prescription orders and Vivo App account. Specifically, text messages may include new prescription reminders, prior authorization reminders, links to pay, and links to create a Vivo App account. There is some risk that the information in text messages could be read by someone other than you. By agreeing to receive text messages, you understand that the information may not be encrypted.
You may provide your consent to receive text messages by:
You may opt out of receiving text messages by:
An opt-out for one type of communication or texting program will not create an opt-out for other types of communications or texting programs. This allows you to selectively decide what information you would like to receive. When opting out by texting “STOP,” your opt-out request will generate one final message confirming that you have been unsubscribed.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at vivo.cs@northwell.edu or by calling (833) 848-6835. Consent to receive text messages is not required to purchase goods or services. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.
We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).Carriers are not liable for delayed or undelivered messages.
We may change these terms and conditions at any time. Any changes will be posted to our website. You agree to review those terms and conditions often to be sure you are aware of any changes. If you do not agree to these terms and conditions, you must immediately opt out as described above.
For all questions about these text messaging services, you can send an email to vivo.cs@northwell.edu or call us at (833) 848-6835. Our Privacy Policy is available at: https://www.northwell.edu/privacy-policy. Text messages are powered by Salesforce.
