Northwell Health Employee Benefits Members

Understanding Your Benefits

Vivo Health Pharmacy Benefits Manager

Do you have questions such as:

Read the Benefits FAQ for answers to some of the most common questions.

Do you need to speak with someone about your benefits? Contact your pharmacy benefits representative at (888) 741-5228.

Learn more about your pharmacy benefits.

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Getting Your Medications

Vivo Health Pharmacy

Do you need to set up mail order for your maintenance medications?

Download and complete this form and fax it to our secure number at (516) 266-5332. We will contact your provider to transfer your prescriptions and contact you to arrange delivery.

Do you need to transfer your prescriptions?

If you're receiving maintenance medications — prescriptions you are taking long term — through another pharmacy, email Vivo Health Pharmacy at vivo.pharm225@northwell.edu and a representative can further assist you.

Do you need to request a refill?

Call (833) 868-VIVO (8486) and choose option 1. When prompted, type in your prescription number to opt in to receive automatic refills.

One-time prescriptions, such as acute medications, can be filled at any Vivo Health retail pharmacy location or participating pharmacies in your area.

Find participating pharmacies near you.

Any questions?

Read the Maintenance Medication FAQ for answers to some of the most common questions.

If you have any other questions about your prescriptions, please contact us.